Shipping and Returns Policy

At Spent London, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund and returns policy to ensure your peace of mind.

Shipping and Returns Cost

– Shipping: FREE for UK shipping on all orders.

– Returns: We DO NOT offer free returns.

Return Window

You have 15 days from the date of delivery to return an item for a refund. After this period, we can only offer store credit.

Refund Process

To initiate a return for a refund, please follow these steps:

1. Contact our customer service team at [hello@spentlondon.co.uk] within 15 days of receiving your order to request a return authorisation.
2. Pack the item securely in its original packaging, along with any accessories or documentation that were included with the item.
3. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
4. Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
5. If the return is approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Store Credit

If you initiate a return after the 15-day return window but within 30 days of delivery, we will issue you store credit instead of a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [hello@spentlondon.co.uk] with your order details and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Contact Us

If you have any questions about our refund and returns policy, please don’t hesitate to contact our customer service team at [hello@spentlondon.co.uk].